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Policies

Shipping Policy

Thank you for visiting and shopping at www.shelliebenderstudio.com. Following are the terms and conditions that constitute our shipping policy.

Domestic Shipping Policy

Shipment processing time

As all of our pieces are made to order, please allow 7-13 business days for shipping. Our production time is affected by our craft show schedule. During this time we will not be in the studio. Thank you for your understanding. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rate & delivery estimates

Shipping charges for your order will be calculated at checkout.

 

Shipping method

Estimated delivery time

Shipment cost

USPS

1-2 Business Weeks

Flat rate Insured of $12.00

International

 Not Yet Available

 

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

www.shelliebenderstudio.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties & Taxes

www.shelliebenderstudio.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damges

www.shelliebenderstudio.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. All packages will be insured for their value through the United States Postal Service.

Please save all packaging and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the U.S.